An Introduction to Kevin Grant

Learn more about Kevin Grant and read a summary of his work experience, skills, project experience, and capabilities.

Portfolio

TD Bank

TD Bank

AI and Machine Learning Projects (2016-2018)

  • AI-augmented risk and compliance monitoring: analytics for contact centre voice recordings.
  • AI-augmented orchestration: AI-derived sentiment and intent for precise routing.
  • AI-augmented guided conversations: agent tools for complex conversations.
  • Lab proof of concepts: TD Communitech Lab and TD-Cisco Innovation Lab.

Product Manager- Mobile Team (2013 -2016)

  • Delivered large-scale mobile banking applications for iPhone, iPad, Android.
  • Product Owner for TD IoT customer-facing products— Apple Watch, Android Wear, and Nest.
  • Managed agile teams, roadmaps, milestones, iterations, UX, and app publishing.
UXP Systems

UXP Systems

  • Product managed a telecom multi-screen product for iPhone, iPad, Android, mobile Web, Windows and OSX desktop.
  • Developed product roadmaps, product visions, white papers, and managed a team of 10 developers.
Claystone Labs

Claystone Labs

  • Product managed "Claystone", an innovative 3D home screen replacement and media player for Android and iOS mobile platforms from inception to deployment
  • Managed a team of 4 developers and QA team members applying the agile project management methodology.
Microsoft

Microsoft

  • Developed the MSN worldwide product customer communication safety strategy
  • Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live

Skillset

A summary of Kevin Grant's training and education.

Scaled Agile Academy
Scaled Agile Framework (SAFe) Certification
George Brown College
Informatics Post-Graduate Certificate
Toronto Business Development Centre
Entrepreneurship Certificate
Microsoft
Microsoft MCSE Windows Server Certification
York University
Ph.D. (All But Dissertation)
York University
Master of Science (M.Sc.), Cognitive Science
University of Toronto
Bachelor or Science (B.Sc.)

Projects

Kevin Grant's project achievements and professional work experience.

TD North American Engagement Centre R&D Lab

TD North American Engagement Centre R&D Lab

R&D Innovation Lab Manager (North America)-- manage R&D Innovation Lab Proof of Concepts, maintain the innovation lab pipeline, develop strategy, implement change management, design customer journeys, and lead test and learns. Develop innovative approaches to delivering legendary customer experiences through Artificial Intelligence (AI) and disruptive FinTech innovations.

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing: secure chat within the contact centre and advanced digital conversation routing (Dec 2015 - Feb 2017) [Successful PoC deployed into production.]

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations: AI-augmented agent desktop tools that help guide contact centre specialists through complex sales and advice conversations with contextual information, prompts, and predictive analytics. (April 2016 - July 2018)

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration: applying AI-derived sentiment, emotion detection, and customer intent (March 2017 - July 2018)

AI Risk and Compliance Monitoring

AI Risk and Compliance Monitoring

AI Compliance Monitoring: real-time analysis of voice recordings and live calls using Cognitive AI audio analysis (February 2017 - July 2018)

TD North American Contact Centre Roadmap

TD North American Contact Centre Roadmap

Created and managed the TD North American Contact Centre Innovation Roadmap (U.S. and Canada). Developed the continuous innovation delivery strategy to complete effectively, innovate, and deliver a legendary customer experience.

Internet of Things (IoT) Patent

Internet of Things (IoT) Patent

Save money and control budgets using Internet of Things (IoT) devices and data.

TD App for Smartwatch

TD App for Smartwatch

Extended the TD Smartphone experience to Smartwatches.

TD Smartphone App Redesign

TD Smartphone App Redesign

Resdesigned the TD app for iPhone and Android Smartphones.

TD Mobile Projects

TD Mobile Projects

Product managed the delivery of TD's North American mobile banking products and services.

Omni-Channel Mutli-Screen Telecom Platform

Omni-Channel Mutli-Screen Telecom Platform

Product managed a mobile platform to extend video, voice, and messaging across multiple screens.

Android Home Screen Media Player App

Android Home Screen Media Player App

Product managed an innovative Android home screen replacement and media player.

MSN Canada Portal Projects

MSN Canada Portal Projects

Program managed Microsoft / MSN portal websites in Canada.

Microsoft / MSN Cloud Services Projects

Microsoft / MSN Cloud Services Projects

Program managed Microsoft / MSN communication and cloud services in Canada.

Strategy Examples and Points of View

AI and the Transformation of the Digital Contact Centre

AI and the Transformation of the Digital Contact Centre

Vision and strategy for AI transformation in the Digital Contact Centre.
Artificial Intelligence in the Enterprise Point of View - Competitive Review

Artificial Intelligence in the Enterprise Point of View - Competitive Review

A competitive review of Enterprise AI and Machine Learning platforms and technologies.
Contact Centre Digital Collaboration Strategy Point of View

Contact Centre Digital Collaboration Strategy Point of View

Digital Collaborative Innovation Strategy in the Digital Contact Centre
Blockchain Disruptive Innovation Point of View

Blockchain Disruptive Innovation Point of View

An overview of Block Chain opportunities and use cases in the banking and financial sector.
Transformation of the Digital Contact Centre Innovation Roadmap

Transformation of the Digital Contact Centre Innovation Roadmap

Digital Contact Centre Transformational Innovation Roadmap
Innovation Portfolio Planning Action Plan and Next Steps

Innovation Portfolio Planning Action Plan and Next Steps

Rather than hoping that their future will emerge from a collection of ad hoc efforts, smart organizations manage for total innovation system.
Augmented Reality and Virtual Reality POV

Augmented Reality and Virtual Reality POV

A point of view presentation focused on Virtual Reality and Augmented Reality technologies and innovation opportunities.
Innovation Management Planning- 10 Steps to Success

Innovation Management Planning- 10 Steps to Success

An innovation management planning framework that covers 10 steps to innovation success. The presentation discusses concrete actions and techniques.
The Open Lab Proposal and Action Plan

The Open Lab Proposal and Action Plan

A proposal for an Open Lab concept covering both methodology and action plan.
Innovation Methodology- Innovation Labs Concept

Innovation Methodology- Innovation Labs Concept

A point of view that presents a concept for a lab and the methodology underpinnings to make it all happen.
Financial Services Mobile Product Offerings for Generation D Point of View

Financial Services Mobile Product Offerings for Generation D Point of View

A point of view discussing Generation D and the implications of a 'mobile first', early adopter mentality in the Financial Sector.
Wearable Quick Trade Concept

Wearable Quick Trade Concept

A point of view presentation focused on the opportuniuties for Wearables to deliver quick trades on high net worth customer's wrists.
Digital Contact Centre Bring Your Own Device Strategy

Digital Contact Centre Bring Your Own Device Strategy

Vision and strategy for BYOD in the Digital Contact Centre.
Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

These use cases highlight the technologies required to deliver personalized, multiscreen services.
Internet of Things (IoT) budget control patent

Internet of Things (IoT) budget control patent

A patent for budget control using connected Internet of Things (IoT) devices.
Wearables and Health Care

Wearables and Health Care

A presentation focused on health care advances in the application of wearable technology.
Retail Banking Wearables Opportunities

Retail Banking Wearables Opportunities

A point of view presentation focused on the benefits of wearables to employees within the Enterprise.
Wearables Opportunities for Retail Banking IoT, Authentication, and Smart Lock Overview

Wearables Opportunities for Retail Banking IoT, Authentication, and Smart Lock Overview

A point of view presentation focused on the Internet of Things (IoT) and how it can be applied in corporate and retail environments.
Millennial Banking in Canada Infographics

Millennial Banking in Canada Infographics

Canadian Millennial banking infographics.
Point of View- Mobile Banking Product Offering for Generation D

Point of View- Mobile Banking Product Offering for Generation D

A point of view presentation focused on adapting mobile banking product offering for Generation D.

 

Resume & Portfolio

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