AI and Machine Learning Projects (2016-2018)
- AI-augmented risk and compliance monitoring: analytics for contact centre voice recordings.
- AI-augmented orchestration: AI-derived sentiment and intent for precise routing.
- AI-augmented guided conversations: agent tools for complex conversations.
- Lab proof of concepts: TD Communitech Lab and TD-Cisco Innovation Lab.
Product Manager- Mobile Team (2013 -2016)
- Delivered large-scale mobile banking applications for iPhone, iPad, Android.
- Product Owner for TD IoT customer-facing products— Apple Watch, Android Wear, and Nest.
- Managed agile teams, roadmaps, milestones, iterations, UX, and app publishing.
- Product managed a telecom multi-screen product for iPhone, iPad, Android, mobile Web, Windows and OSX desktop.
- Developed product roadmaps, product visions, white papers, and managed a team of 10 developers.
- Product managed "Claystone", an innovative 3D home screen replacement and media player for Android and iOS mobile platforms from inception to deployment
- Managed a team of 4 developers and QA team members applying the agile project management methodology.
- Developed the MSN worldwide product customer communication safety strategy
- Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live