An Introduction to Kevin Grant

Learn more about Kevin Grant and read a summary of his work experience, skills, project experience, and capabilities.

Product Management

Product Management Skills

  • Combined business and technology skills including— product management, mobile app development, Web development, client-server integration, server administration, and project management
  • Recently product managed mobile app projects for iPhone, iPad, Android, BlackBerry, and the mobile Web
  • Product managed teams applying the Agile, PMI, and IPMP methodologies managing roadmaps, milestones, agile iterations, quality assurance, UI, UX, social media marketing, and app publishing

Career Milestones

  • Product managed the redesigned TD Smartphone app for iPhone and Android Smartphone
  • Product managed the TD Apple Watch wearable app and Android Wear proof of concept
  • Product managed a telecom-grade multi-screen mobile platform spanning iPhone, iPad, Android, mobile Web, and desktop— managed the product roadmap, created the product vision, and wrote technical white papers
  • Product managed profitable Internet communication services while working at Microsoft, MSN, Bell Canada, and The Globe and Mail— consistently delivering innovative products and services customized for the Canadian market
  • Developed the Canadian MSN product safety strategy— results included a 10% increase in customer satisfaction, 2% decrease in churn, and a measurable increase in partner satisfaction
  • Headed the product management of MSN communication and cloud services in Canada including MSN Premium, Hotmail Extra Storage, MSN Explorer, and Microsoft Office Outlook Connector— building a multi-million dollar subscription business that contributed to the signing of a partnership deal with Bell Canada
  • Accomplished a post-graduate computer science informatics certificate, server professional certifications, and PMI project management training

Advanced Technology Skills

  • Managed client-server mobile and desktop applications including data feeds (XML, JSON), content management systems (CMS), feed ingestion, feed transformation, and Internet portal publishing
  • Broadened my skills in the following areas: digital media design, UI / UX, mobile testing, streaming video, database-driven websites, iPhone SDK, Android SDK, PHP programming, and Linux server administration
  • Built video streaming solutions leveraging HTML5, Apache, Web 2.0, server-side PHP scripting, Joomla, Wordpress, Final Cut Pro, Adobe Creative Suite, ffmpeg, MPlayer, and Linux Server— Built solutions that delivered optimized steamed digital media content across mobile and desktop platforms
  • Mobile Internet video and audio streaming production workflow and encoding, video editing, and original Internet streaming content production

 

Informatics Skills

Health Informatics Experience

  • Industry tested health informatics, clinical mental health, and IT experience
  • Successfully deployed health informatics projects at West Park Healthcare Centre, Bristol-Myers Squibb, ACT, and CATIE—improving access to secure health information, social support through social media, and health eduction
  • Over fifteen years of project management, business analyst, and systems analyst experience consistently deploying project on time, within budget, and successfully delivering the planned features and requirements
  • Health Informatics Ontario College Graduate Certificate
  • Ongoing development of health informatics, technology, and business skills— include privacy laws, cutting edge health care technologies, qualitative and qualitative research, health data standards, project management, systems analysis, and strategic planning

Health Informatics Project Achievements

West Park Healthcare Centre

  • Project managed and developed a telehealth project for West Park Healthcare Centre including streaming video, interactive digital media, mobile web (iPad and iPhone support), content management, and website design,

ACT and CATIE

  • Created, redesigned, and maintained a media publishing, blogging, social media, news and information portal— a health care, social support, and quality of life information resource for people living with HIV and AIDS

SmartAirMedia

  • Designed and developed innovative telehealth technology projects incorporating streaming video, streaming audio, social media, podcasting, mobile apps, and mobile Web
  • Built and managed mobile apps for health care, corporate, and media customers

Bristol-Myers Squibb

  • System engineered a large multi-site health informatics messaging system enhancement project for Bristol-Myers Squibb in Princeton, NJ

Health Informatics Organization Affiliations

  • Canadian Health Informatics Association Member (COACH)
  • Health Level Seven International Member (HL7)

Skills Summary

Skills

Last Used

Level

Experience

Health Informatics- completed a variety of health care projects

Current

Intermediate

3+ years

Health Care- hands-on experience working in health care facilities, hospitals, and counseling centres

Current

Intermediate

3+ years

Health Data Standards- HL7, SNOMED CT and the deployment of health data standards

Current

Intermediate

2+ years

Strategic Planning

Current

Expert

10+ years

Qualitative and Qualitative Research- Including report writing, statistical analysis, policy recommendations, data collection, survey writing

Current

Expert

10+ years

Project Management- Trained in IPMP, PMI, and Agile project management methodology with expert level Microsoft Project skills

Current

Expert

10+ years

UML 2.0

Current

Intermediate

5+ years

Business Analysis

Current

Expert

10+ years

Product Management

Current

Expert

13+ years

Leadership and Change Management

Current

Expert

8+ years

Privacy and Confidentiality- Canadian privacy laws, compliance, and privacy technology standards

Current

Expert

8+ years

XML, JSON and open standards for human-readable data interchange

Current

Expert

10+ years

UNIX Server Administration- configuration security management, and setup (Linux, Darwin, HP-UX, Red Hat, Centos, OSX Server).

Current

Intermediate

6+ years

Windows Server Administration (MCSE)

2 years ago

Intermediate

5+ years

Billing Systems and eCommerce

Current

Expert

7+ years

Mobile Apps- mobile projects, web-based projects, UNIX architecture and server configuration, mobile app development (iPhone, iPad, Android, and Blackberry)

Current

Expert

5+ years

Business Plans and strategic business document writing

Current

Expert

8+ years

Technical Writing and Specification Writing

Current

Expert

11+ years

Website Design- Website Design and Deployment including mobile websites and content management systems

Current

Expert

13+ years

Cloud Services- at Microsoft MSN I worked on innovative cloud solutions such as Hotmail Extra Storage and Outlook Connector

Current

Expert

5+ years

UI and User Experience Design- Mobile and web user interface design, mockup creation, workflow analysis, and user experience optimization.

Current

Expert

8+ years

Advanced Adobe Creative Suite skills: Dreamweaver, Photoshop, Illustrator, Fireworks, Flash

Current

Expect

10+ years

Microsoft Project

Current

Intermediate

5+ years

Microsoft Office

Current

Expert

14+ years

Psychology & Counseling Skills

Psychology and Counseling Skills

  • Completed a Masters Degree in Clinical Psychology with a specialization in cognitive and narrative psychotherapy— trained in both qualitative and qualitative research methods
  • Completing a Ph.D. in Social and Personality Psychology (all but dissertation) with a focus on the application of health informatics to mental health
  • Completed a Post-Graduate Health Informatics Certificate, combining IT and mental health skills in this emerging field that combines information technology & mental health
  • During a one-year internship at the Counseling and Development Centre at York University, I counseled clients and presented workshops in the university student population while under the direct supervision of a team of registered Psychologists
  • Volunteered as a fundraising and client care volunteer assignment at Casey House Hospice in Toronto
  • Project managed and developed a telehealth and community outreach project for West Park Healthcare Centre including streaming video, interactive digital media, mobile web (iPad and iPhone support), content management, and website design

Education Skills

  • An adult educator with over six years of experience instructing, coaching, and mentoring students
  • Skilled at applying program development, education, counseling, mentoring, and online education technology skills in education and counseling environments
  • Taught students, prepared lesson plans, graded papers, created exams, and provided personal tutoring for the following courses: Psychology and Creativity. Personality Psychology, the Psychology of Work and Occupations, technology course labs, and Introduction to Counseling Psychology
  • Internet-based learning and education training application development and content creation
  • Developed strong counseling, psychological assessment, teaching, online education, and program development skills during formal education and work assignments

Psychology and Health Care Work History

  • Health Informatics Project Manager (Telehealth)— West Park Healthcare Centre, Toronto (2007 - 2009)
  • Fundraising & Client Care Volunteer— Casey House Hospice, Toronto (1996 - 1998)
  • Teaching Assistant— York University, Dept. of Psychology, Toronto (1990 - 1995)
  • Clinical Psychology Intern— York University Counseling & Development Centre (1989-1990)

Research

Kevin has a research experience spanning Psychology research, business plans, technical specifications, and project management documentation.

Research Skills

  • Completed a Master’s Thesis Research Project investigating the role of storytelling, creativity, and visualization in the positive outcome of one-on-one psychotherapy. I worked with Dr. Lynne Angus, the authority regarding Narrative Psychotherapy in the academic Psychology community.
  • Awarded the “Lockhart Graduation Research Award” from New College, at the University of Toronto upon graduating with Distinction with a B.Sc. in Psychology following the completion of a Cognitive Psychology undergraduate research project.

Transferable Skills

  • Internet-based research and job search education and training skills
  • Professional meeting leadership skills, and group presentation facilitation experience
  • Over ten years of Project Management and team leadership experience
  • Internet-based learning and education training application development and content creation
  • Report writing, business writing, and technical documentation production

Education - Course Completed

Scaled Agile Academy

Product management, strategic planning, agile product management, business, and technology training.

  • [2014] Scaled Agile Framework (SAFe) Agilist Certification

Independent Studies

Self-study tutorial books, online tutorials, eBooks, developer blogs, message boards, and independent prototype development projects.

  • [2012] Foundations of iOS Application Development XCode, Cocoa, Objective-C 2.0
  • [2011] Mobile Web Development HTML5, JQuery Mobile, Mobile Safari, Mobile Streaming
  • [2011] Mobile UI and UX Design Guidelines, Wire-Framing, Prototyping, Usability Testing

Health Informatics, Post-Graduate Certificate, School of Computer Technology
George Brown College, Toronto

  • [2012] Canadian Health Care System (COMP4014)
  • [2012] Business Communications (COMP4012)
  • [2012] Quantitative Research (COMP4016)
  • [2012] Qualitative Research (COMP4013)
  • [2012] Health Care and Information Technology (COMP4015)
  • [2012] Portfolio 1 (COMP1180)
  • [2012] Portfolio 2 (COMP4034)
  • [2012] Leadership and Change Management (CRN46855)
  • [2012] Project Management and Implementation (COMP4021)
  • [2012] The Cutting Edge of Health Informatics Technology (COMP4022)
  • [2012] Strategic Planning (COMP4023)
  • [2012] Health Data Standards (COMP4024)
  • [2012] Privacy Laws and Audits  (COMP4025)
  • [2012] Health Informatics System Analysis and Evaluation (COMP4033)

Certificate in Entrepreneurship
Toronto Business Development Centre

Graduated September 2009

  • [2009] Business Plan Writing (BUS100)
  • [2009] Business Startup- Business Advisor Mentoring (BUS200)

M.A., Clinical Counseling Psychology
York University, Toronto

Graduated October 1991

  • M.A. Thesis Research (PSYC 6000)
  • Clinical Skills III: Personality Assessment (PSYC 6990A)
  • Ethical Issues in Professional Practice (PSYC 6490B)
  • Advanced Theories in Counselling and Psychotherapy (PSYC 6550)
  • Applied Practicum (PSYC 6810A)
  • Research Seminar (PSYC 6110)
  • Historical and Theoretical Foundations of Contemporary Psychology (PSYC 6020)

Doctor of Philosophy (Ph.D.) Social and Personality Psychology
York University, Toronto

All But Dissertation Currently Completed

  • Research Practicum I (PSYC 6820A)
  • Personality Psychology (PSYC 6510)
  • Rigorous Alternatives for Contemporary Psychology (PSYC 6040)
  • Research Practicum II (PSYC 6820B)
  • Univariate Analysis I (Statistical Analysis) (PSYC 6130A)
  • Univariate Analysis II (Statistical Analysis) (PSYC 6130B)
  • Independent Reading (PSYC 6710)
  • Multicultural Counselling (PSYC 6750N)
  • Ph.D. Cognate Requirement (PSYC 7010)

B.Sc., Psychology
University of Toronto

Graduated with Distinction, June 1989 

  • Introduction to Psychology (PSY A01Y)
  • Introduction to Psychology (PSY A01Y)
  • Data Analysis in Psychology (PSYB07F)
  • Experimental Design in Psychology (PSY B08S)
  • Introdiction to Sociology (SOC A01Y)
  • Introduction to Physical Geograpy (GGR A05Y)
  • Introduction to Developmental Psychology PSY210Y)
  • Introduction to Personality Psychology PSY230Y)
  • Introduction to Abnormal Psychology PSY240S)
  • Introduction to Cognitive Psychology PSY270Y)
  • Introduction to Pysiological Psychology PSY290Y)
  • Work and Occupations (Sociology) (SOC207Y)
  • Social and Personality Development (PSY311F)
  • Introduction to Social Psychology (PSY220S)
  • Aging (Psychology) (PSY313F)
  • Psychopathology in Childhood (PSY341S)
  • Human Learning (PSY371F)
  • Human Memory (PSY372S)
  • Advanced Topics in Physiological Psychology (PSY390F)
  • Neuropsychology and Behaviour (PSY396S)
  • Deviance and Control (Sociology) (SOC212Y)
  • History of Psychology (PSY300F)
  • Individual and the Social System (PSY322S)
  • Social Psychology Lab (PSY329Y)
  • Seminar Research Social Psychology (PSY420F)

Collaborative Institutional Training Initiative (CITI), University of Miami

  • [2013] Good Clinical Practice Course for Clinical Trials Involving Drugs, Biologics & Medical Devices

Government of Canada

  • [2012] Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE)

Software Development

Mobile

  • Product manager for a telecom-grade multi-screen mobile platform spanning iPhone, iPad, Android, mobile Web, and desktop— managed the product roadmap, created the product vision, wrote use cases and specifications
  • Managed a team of developers and created the architecture for a mobile video and Internet radio broadcasting platform for iPhone, iPad, and Android— successfully integrated video, social networking, and radio in a unified experience
  • Product managed an innovative Android home screen replacement and media player from inception to the deployment of version 2.0— grew the business by over 500,000 customers in an 8 month period

Portal Websites

  • Product managed a team of 6 at MSN and a team of 5 at Sympatico building MSN Canada's Entertainment and Kids portals for the Sympatico / MSN portal launch— resulted in an 80% Internet portal reach across Canada
  • Managed client-server mobile app and desktop application data feed (XML, JSON) projects including content management systems (CMS), feed ingestion, feed transformation, and Internet portal publishing at MSN
  • Significantly contributed to Sympatico / MSN partnership deal negotiations by delivering technical and product information to the teams— resulting in the successful signing of Bell Canada as a global partner

Internet Communication Services

  • Product managed profitable Internet communication services while working at Microsoft, MSN, Bell Canada, and The Globe and Mail— consistently delivering innovative products and services customized for the Canadian market
  • Managed the Canada MSN product safety strategy including parental controls, anti-virus, anti-spyware, anti-phishing, and MSN safety portal— results included a 10% increase in customer satisfaction, 2% decrease in churn, and a measurable increase in partner satisfaction
  • Managed Canadian MSN communication and cloud services including MSN Premium, Hotmail Extra Storage, MSN Explorer, and Microsoft Office Outlook Connector— built a profitable subscription business launching Microsoft's first cloud services in Canada

eCommerce and Paperless Billing

  • Wrote technical specifications and gathering business requirements within a team of 3 marketing professionals and 6 technical specialists
  • Responsible for bell.ca paperless eBill integration with Bell Canada’s billing system including workflows and user experience design— delivering one of the first Canadian telecom paperless eBill services in Canada

Streaming Digital Media

  • Built video streaming solutions leveraging HTML5, Apache, Web 2.0, server-side PHP scripting, Joomla, Wordpress, Final Cut Pro, Adobe Creative Suite, ffmpeg, MPlayer, and Linux Server— Built solutions that delivered optimized steamed digital media content across mobile and desktop platforms
  • Mobile Internet video and audio streaming production workflow and encoding, video editing, and original Internet streaming content production

Product Management

  • Product managed teams applying the Agile, PMI, and IPMP methodologies
  • Managed roadmap, milestones, agile iterations, quality assurance, UI, UX, social media marketing, and app publishing

Technology Certifications

  • Accomplished a post-graduate computer science informatics certificate, Microsoft MCSE Windows certification, and server architecture certification

Portfolio

SmartAir Media

SmartAir Media

  • Digital content production, videography, photography, and documentary filmmaking.
  • Producing, directing, editing science & technology documentaries for "Applied Science TV".
TD Bank

TD Bank

AI and Machine Learning Projects (2016-2018)

  • AI-augmented risk and compliance monitoring: analytics for contact centre voice recordings.
  • AI-augmented orchestration: AI-derived sentiment and intent for precise routing.
  • AI-augmented guided conversations: agent tools for complex conversations.
  • Lab proof of concepts: TD Communitech Lab and TD-Cisco Innovation Lab.

Product Manager- Mobile Team (2013 -2016)

  • Delivered large-scale mobile banking applications for iPhone, iPad, Android.
  • Product Owner for TD IoT customer-facing products— Apple Watch, Android Wear, and Nest.
  • Managed agile teams, roadmaps, milestones, iterations, UX, and app publishing.
TV Ontario (TVO)

TV Ontario (TVO)

  • Project managed and product managed a team of developers to build a web services layer to connect their video CMS (Telescope) with online listings, video player, and Internet video on demand
Bristol-Myers Squibb

Bristol-Myers Squibb

  • Installed and configured email, directory, e-commerce, and calendaring servers as a consultant for large corporate customers
  • Consulting in the Pharmaceutical industry on projects at Bristol-Myers Squibb in Princeton, NJ
UXP Systems

UXP Systems

  • Product managed a telecom multi-screen product for iPhone, iPad, Android, mobile Web, Windows and OSX desktop.
  • Developed product roadmaps, product visions, white papers, and managed a team of 10 developers.
Claystone Labs

Claystone Labs

  • Product managed "Claystone", an innovative 3D home screen replacement and media player for Android and iOS mobile platforms from inception to deployment
  • Managed a team of 4 developers and QA team members applying the agile project management methodology.
Microsoft

Microsoft

  • Developed the MSN worldwide product customer communication safety strategy
  • Headed the Product Marketing Management of MSN subscription communication services in Canada including MSN Premium, Hotmail Extra Storage, and Microsoft Office Outlook Live
The Globe and Mail

The Globe and Mail

  • Webmaster for the Globe and Mail's online presence.
  • Worked closely with partners such as the Weather Network, the Canadian Press, and the CBC to integrate news and information feeds into various online properties
Toronto Business Development Centre

Toronto Business Development Centre

  • Entrepreneur building mobile apps and interactive media for the iPhone, iPad, and Android.
Bell Canada

Bell Canada

  • Wrote business requirements, product roadmaps, and business requirements.
  • Responsible for the integration of MSN and Bell Canada’s back end billing systems— enabled the billing for a multi-million dollar Internet subscription service.
Mozilla

Mozilla

  • Installed and configured Netscape email, directory, e-commerce, and calendaring servers as a consultant for large corporate customers

Skillset

A summary of Kevin Grant's training and education.

Scaled Agile Academy
Scaled Agile Framework (SAFe) Certification
George Brown College
Informatics Post-Graduate Certificate
Toronto Business Development Centre
Entrepreneurship Certificate
Microsoft
Microsoft MCSE Windows Server Certification
York University
Ph.D. Candidate (All But Dissertation)
York University
Master of Science, MPsych(Clin)
University of Toronto
Bachelor or Science, BSc

Projects

Kevin Grant's project achievements and professional work experience.

TD North American Engagement Centre R&D Lab

TD North American Engagement Centre R&D Lab

R&D Innovation Lab Manager (North America)-- manage R&D Innovation Lab Proof of Concepts, maintain the innovation lab pipeline, develop strategy, implement change management, design customer journeys, and lead test and learns. Develop innovative approaches to delivering legendary customer experiences through Artificial Intelligence (AI) and disruptive FinTech innovations.

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing

Enterprise Secure Chat with Advanced Routing: secure chat within the contact centre and advanced digital conversation routing (Dec 2015 - Feb 2017) [Successful PoC deployed into production.]

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations

AI-Enhanced Guided Conversations: AI-augmented agent desktop tools that help guide contact centre specialists through complex sales and advice conversations with contextual information, prompts, and predictive analytics. (April 2016 - July 2018)

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration

AI-Enhance Routing and Orchestration: applying AI-derived sentiment, emotion detection, and customer intent (March 2017 - July 2018)

AI Risk and Compliance Monitoring

AI Risk and Compliance Monitoring

AI Compliance Monitoring: real-time analysis of voice recordings and live calls using Cognitive AI audio analysis (February 2017 - July 2018)

TD Innovation Centre of Excellence

TD Innovation Centre of Excellence

TD corporate group (U.S. and Canada) that leads the organization and employees through market disruption and best practices in Continuous Innovation Management and agility.

TD North American Contact Centre Roadmap

TD North American Contact Centre Roadmap

Created and managed the TD North American Contact Centre Innovation Roadmap (U.S. and Canada). Developed the continuous innovation delivery strategy to complete effectively, innovate, and deliver a legendary customer experience.

Internet of Things (IoT) Patent

Internet of Things (IoT) Patent

Save money and control budgets using Internet of Things (IoT) devices and data.

TD App for Smartwatch

TD App for Smartwatch

Extended the TD Smartphone experience to Smartwatches.

TD Smartphone App Redesign

TD Smartphone App Redesign

Resdesigned the TD app for iPhone and Android Smartphones.

TD Mobile Projects

TD Mobile Projects

Product managed the delivery of TD's North American mobile banking products and services.

Omni-Channel Mutli-Screen Telecom Platform

Omni-Channel Mutli-Screen Telecom Platform

Product managed a mobile platform to extend video, voice, and messaging across multiple screens.

Android Home Screen Media Player App

Android Home Screen Media Player App

Product managed an innovative Android home screen replacement and media player.

MSN Canada Portal Projects

MSN Canada Portal Projects

Program managed Microsoft / MSN portal websites in Canada.

Microsoft / MSN Cloud Services Projects

Microsoft / MSN Cloud Services Projects

Program managed Microsoft / MSN communication and cloud services in Canada.

Bell Canada Paperless eBill Project

Bell Canada Paperless eBill Project

Bell Canada's first paperless consumer eBilling solution.

Pointcast Push News and Information Project

Pointcast Push News and Information Project

Webmaster for Pointcast Canada’s websites and screen saver news app.

Strategy Examples and Points of View

AI and the Transformation of the Digital Contact Centre

AI and the Transformation of the Digital Contact Centre

Vision and strategy for AI transformation in the Digital Contact Centre.
Artificial Intelligence in the Enterprise Point of View - Competitive Review

Artificial Intelligence in the Enterprise Point of View - Competitive Review

A competitive review of Enterprise AI and Machine Learning platforms and technologies.
Contact Centre Digital Collaboration Strategy Point of View

Contact Centre Digital Collaboration Strategy Point of View

Digital Collaborative Innovation Strategy in the Digital Contact Centre
Blockchain Disruptive Innovation Point of View

Blockchain Disruptive Innovation Point of View

An overview of Block Chain opportunities and use cases in the banking and financial sector.
Transformation of the Digital Contact Centre Innovation Roadmap

Transformation of the Digital Contact Centre Innovation Roadmap

Digital Contact Centre Transformational Innovation Roadmap
Innovation Portfolio Planning Action Plan and Next Steps

Innovation Portfolio Planning Action Plan and Next Steps

Rather than hoping that their future will emerge from a collection of ad hoc efforts, smart organizations manage for total innovation system.
Augmented Reality and Virtual Reality POV

Augmented Reality and Virtual Reality POV

A point of view presentation focused on Virtual Reality and Augmented Reality technologies and innovation opportunities.
Innovation Management Planning- 10 Steps to Success

Innovation Management Planning- 10 Steps to Success

An innovation management planning framework that covers 10 steps to innovation success. The presentation discusses concrete actions and techniques.
The Open Lab Proposal and Action Plan

The Open Lab Proposal and Action Plan

A proposal for an Open Lab concept covering both methodology and action plan.
Innovation Methodology- Innovation Labs Concept

Innovation Methodology- Innovation Labs Concept

A point of view that presents a concept for a lab and the methodology underpinnings to make it all happen.
Financial Services Mobile Product Offerings for Generation D Point of View

Financial Services Mobile Product Offerings for Generation D Point of View

A point of view discussing Generation D and the implications of a 'mobile first', early adopter mentality in the Financial Sector.
Wearable Quick Trade Concept

Wearable Quick Trade Concept

A point of view presentation focused on the opportuniuties for Wearables to deliver quick trades on high net worth customer's wrists.
Digital Contact Centre Bring Your Own Device Strategy

Digital Contact Centre Bring Your Own Device Strategy

Vision and strategy for BYOD in the Digital Contact Centre.
Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

Banking Innovator Case Study: USAA’s Customer-Centric Innovation in the Lab

These use cases highlight the technologies required to deliver personalized, multiscreen services.
Internet of Things (IoT) budget control patent

Internet of Things (IoT) budget control patent

A patent for budget control using connected Internet of Things (IoT) devices.
Wearables and Health Care

Wearables and Health Care

A presentation focused on health care advances in the application of wearable technology.
Retail Banking Wearables Opportunities

Retail Banking Wearables Opportunities

A point of view presentation focused on the benefits of wearables to employees within the Enterprise.
Wearables Opportunities for Retail Banking IoT, Authentication, and Smart Lock Overview

Wearables Opportunities for Retail Banking IoT, Authentication, and Smart Lock Overview

A point of view presentation focused on the Internet of Things (IoT) and how it can be applied in corporate and retail environments.
Millennial Banking in Canada Infographics

Millennial Banking in Canada Infographics

Canadian Millennial banking infographics.
Point of View- Mobile Banking Product Offering for Generation D

Point of View- Mobile Banking Product Offering for Generation D

A point of view presentation focused on adapting mobile banking product offering for Generation D.

 

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